If your account was restricted or suspended for not completing verification within the established deadline (30 days), reactivation is not automatic, but you can request a review.
What you should do
To request reactivation of your account:
- Send an email to Customer Support
- Explain your situation
- Indicate the reason why you did not complete verification on time
What you should keep in mind
- Reactivation is subject to review
- Not all requests are approved
- It may be necessary to complete the verification process (KYC)
Why is the account restricted?
According to regulations, if you do not complete verification within the 30-day period:
- The account may be restricted
- Or even suspended
What happens after the request
Our team will evaluate your case and inform you if it is possible to reactivate the account and the steps to follow.